Returns & Refunds

We want you to be completely happy with your purchase. However, should an item not meet your expectations, you can of course return it to us.

14-day return policy

You can return your purchase to us within 14 days of receiving the shipment without giving any reason.

Condition of goods

Please understand that we can only accept returns of items in perfect, unworn condition. We kindly ask you to carefully and neatly fold all items – especially scarves and shawls – before returning them. This will ensure that they arrive undamaged and that we can issue you a full refund. Thank you very much for your cooperation!

Returns for customers from Germany

For our customers in Germany, the return Completely free of charge .

You can quickly and easily create your personal DHL return label via the following link. You can choose to receive it as a PDF for printing or as a QR code directly on your smartphone (no printer required).

Create your DHL return label here

Returns for international customers

Please note that we can only offer the free returns service to customers in Germany.

If you are returning an item from abroad, you will be responsible for the return shipping costs. Please send your return to:

Bellona Cashmere & Horn GmbH
Richard-Wagner-Weg 40
64287 Darmstadt
Germany